To leave a comment about your experience of PHSO contact
My journey 1st adjudication after false start sick investigator disappeared didn’t even tell me. 2nd investigator one shortcoming relayed by phone. I relayed my upsetness, & anger huge anger threatened legal action 2nd review one failing even more anger comments in and letter written to Rob Behrens another review ‘a robust review’ scope amended to what The Trust allowed the PHSO to investigate – 4 failures! partly upheld – PHSO now worried that evidence I have re change of scope that had to be ‘agreed’ by trust & consultants & will be submitted via comments yet again Quote from CS Mr Behrens is looking into similar issues regarding the biased scope and PHSO welcome this feedback which we will look at and learn from’ Does that mean I will get fully upheld in a contentious death complaint after my comments are in? Absolutely not fit for purpose Mr Behrens we, the victims hang onto to the ethos of your tweets saying how ‘impartiality ‘ & evidence are essential for arbitration yes I agree but I now know PHSO interpretation of these couldn’t be further from the truth. I sensed the anguish from PHSO staff it’s hard on the decent folk there who are trying to make a living, they hang on there themselves because they wouldn’t get better rates outside PHSO They absolutely know what we are going through, I absolutely know what they are going through.
If anyone interested will be publishing the whole dreadful affair once finished. Jeremy Hunt please either stop this PHSO farce or put it straight in truthful order.
Did you receive my email about the PHSO survey and the asking of closed questions carefully selected to not allow respondents (us lot) to reveal the true nature of the PHSO service?! ie questions centre on peripheral subject matter such as ‘did you receive your telephone call from your caseworker and was it timely’ and not ‘ how did you feel about the PHSO response to your complaint?’ The whole telephone survey is geared to receive positive replies to add to their highly superficial statistics ie asking questions about something they might have improved upon instead of something that they are appalling at!
PHSO A sham of a service not fit for purpose. Paul Dowd PHSO investigator just another puppet in this service, another overpaid puppet. I suspect that I could have had received more justice in North Korea than from the Parliamentary Ombudsman. The French would have had another revolution had their people been served with such a sham of an organisation.People need to know who really pulls these strings in this shameful unfit for purpose organisation.
My contact is supercilious, condescending and patronising all at once and whilst “valuing my feedback” does sod all with it. The new service charter still puts process ahead of “customer” and I suspect they actually regard the NHS as their customer rather than you and me. My response to their draft report was almost the same length as I doubt their ability to really understand “issues” which I felt could only be countered by including very specific details and examples. Despite their commitment to rigour, they are still using vague words like “generally”, “infrequently” etc. and are unable to define what they mean.
Well, just over 12 months ago I wrote on this site, informing that the phso had decided to have another look at my case. Great I thought.
As I hadn’t heard from them by October I wrote a letter to them requesting an update – just the normal reply that they had received my letter. Several email and letters later I called the phso only to be told that their computer was down, could I call them later. Instead I sent an email – once again the standard reply. By April it was time to ring, perhaps this time I would be given update as to the state of my appeal. After 10 mins they finally put me through to a lady who informed me that they had investigated my complaint and had informed me by letter (seemingly to the wrong address) They consider my case is closed!
After 10 mins or so and getting nowhere I asked her to resend the letter they had stated the had sent, together with the reasons why they hadnt answered any of my letters/ emails. She agreed , well still waiting …. Anyone else had the same ?
The phso is without a doubt the most corrupt organisation I have had the misfortune of dealing with, apart from the nhs.
Disgraceful service – but they just don’t get why people make complaints. Victims are tired of the lying, cheating and negligence they’ve experienced, and want to make the service better for everyone following in their unfortunate steps. The response is to tell them what they saw never happened; they didnt see any negligence at all; doctors have absolute immunity whatever the outcome, and their kids would probably have died anyway even if correct procedures had been followed. This is the PHSO today.
I’m telling you! this organisation is unbelievably bad, and those being investigated are not fearful of the word ‘ombudsman’, and I know first hand the reasons why.
There is more chance of being struck by lightening while simultaneously having your numbers come up on the 60m rollover, and then being struck by lightening again than there is of winning a case, even with clearly presented FACTS. Roadblocks are thrown up at every single turn, they will do everything in their power to ensure that we are left feeling helpless and stupid in the hopes that we’ll just give up.
Vic Ware OBE
This [MP Briefing Meeting] is most welcome and long overdue In my family’s case it has taken 3 years and over 4500 pages of reports with evidence and In am still waiting for a final decision.
Navigating their maze of processes has been a nightmare and a traumatic experience
which has added greatly to the damage done by a private healthcare company and the Leeds NHS. both of whom engaged in lying and deceitful practices. The PHSO is doing its own reform programme but the Management and many of the staff are just not up to the job.Julie Mellor must go and without compensation or further honour.
The PHSO exists to neutralize complaints not to resolve them. We are supposed to learn that it is almost useless to complain and we need to shut up and learn our place.
This organisation are a complete disgrace and dangerous by their incompetence and damaging self serving methods. 3 years wasted with them.
Questions I put to the PHSO on the draft report’s glaring inaccuracies and inconsistencies were not answered and they finalised what is a complete piece of fakery…they are incompetent and have the investigative instincts of a garden gnome
In brief: in my experience the PHSO is not impartial,not diligent, and not truthful …..and apparently unaccountable…….
Mary Rains October 2015 FOI on withholding evidence
The PHSO is little more than a Government protection agency which long gave up protecting the public.