PHSO are getting increasingly reluctant to answer FOI requests. You can check out some of the excuses they give to the public below. Why not make your own request on whatdotheyknow.com. If you would like to know more about making FOI requests then link to ico
https://www.whatdotheyknow.com/request/annual_report_2014_15#comment-64625 Turn out that PHSO overspent by £265k in 2014/15. Could this be the reason for the delay in releasing the report?
https://www.whatdotheyknow.com/request/phso_gave_my_entire_phso_applica#comment-64617 If PHSO give your entire paperwork to the body under investigation who pass it onto their solicitors to fight you, is that acting without bias?
https://www.whatdotheyknow.com/request/phso_financial_redress_compensat#comment-64234 If you are thinking of financial remedy from PHSO you might find this request interesting. PHSO award far lower than a court. Aug 2013
https://www.whatdotheyknow.com/request/incompetent_and_inadequate_compl?nocache=outgoing-491228#outgoing-491228 Kim Rathbone won’t get an answer to this comprehensive request but clearly she has had an in depth experience of PHSO ineptitude. Nov 2015
https://www.whatdotheyknow.com/request/internal_and_external_case_revie#incoming-726389 PHSO reveal that you have a 12% chance of having an internal review upheld. Worth the effort?
https://www.whatdotheyknow.com/request/annual_report_2014_15#comment-63991 PHSO refuse to be drawn on when they will release the annual report.
https://www.whatdotheyknow.com/request/health_select_committee_call_for#comment-61744 PHSO refuse to be drawn on how they will meet the recommendations of the Health Select Committee report.
https://www.whatdotheyknow.com/request/phso_response_to_pasc_report_inv#incoming-684339 PHSO refuse to be drawn on how they will meet the recommendations of the PASC report.
https://www.whatdotheyknow.com/request/when_will_the_new_transparency_b?nocache=incoming-723885#incoming-723885 If you want to know about policies then this request from Jt Oakley in September 2015 lists a fair number.
https://www.whatdotheyknow.com/request/duration_of_open_complaints The number of open complaints about PHSO in this request by J. Roberts throw doubt on the number of complaints identified in the PHSO Annual Reports.
https://www.whatdotheyknow.com/request/closure_codes_for_201415#comment-63381 This request concerning ‘closure codes’ from J. Roberts in August 2015 is very revealing and annotations demonstrate the intransigence of the process according to JT Oakley’s experience.
https://www.whatdotheyknow.com/request/contracts_over_ps10k#comment-63299 This request from JT Oakely in July 2015 reveals details of contracts over £10,000 from PHSO to external bodies – and much, much more. Worth a read.
https://www.whatdotheyknow.com/request/wrap_up_reasons_complaints_and_c This complaint by J. Roberts in May 2015 show a worrying increase in complaints to the Ombudsman about its own service.
https://www.whatdotheyknow.com/request/the_cost_and_funding_assigned_to#incoming-615260 This request from Fiona Watts in January 2015 shows an 81% increase in the media budget between 2010 and 2013. Perception is more valid than truth.
https://www.whatdotheyknow.com/request/survey_2#comment-51719 July 2014 Are we ever likely to see the results of the PHSO staff survey which was carried out in 2013?
https://www.whatdotheyknow.com/request/phso_stakeholders June 2014 Ask a simple question about PHSO Stakeholders and you get a very strange reply. Why so secretive?
www.whatdotheyknow.com/request/new_evidence January 2014. Thinking of submitting new evidence following your Ombudsman review? Read this FOI request to find out if it is worth risking a stamp.
whatdotheyknow.com/request/external_reviewers December 2013. D. Reynolds wonders just how many external reviewers are used by PHSO and if this makes any significant difference to the perceived ‘fairness’ of the complaint/review process.
whatdotheyknow.com/request/customer_survey In October 2013 D. Reynolds asked PHSO to explain how they achieved their customer survey results. Evidently all customers who ask for a review are contacted. Well I know that’s not true…
www.whatdotheyknow.com/request/phso_financial_redress In August 2013 Gina Terry asks some interesting questions about how PHSO decide financial redress in health related cases. Her example is very revealing. Check out the spreadsheet in their response.
www.whatdotheyknow.com/request/parliamentary_protocol August 2013. Ever wondered about ‘Parliamentary Protocol’. Follow the twists and turns in this FOI request by D. Reynolds and you will see that all is not as it first seemed.
www.whatdotheyknow.com/request/dame_julie_mellor July 2013 and C.A. Purkis asks a straightforward question about the personal involvement of Dame Julie Mellor. If you are thinking of writing to her directly, you may find this interesting.
whatdotheyknow.com/request/contacting_board_level_managemen July 2013 and C. Rock tries to contact Dame Julie Mellor by telephone. Turns out her telephone is private and not paid for by our tax money after all!
whatdotheyknow.com/request/request June 2013 and we find out why so few complaints against phso staff are upheld. Well, would you find against your own supervisor?
whatdotheyknow.com/request/ In July 2013 JT Oakley discovers the difference between a ‘civil servant’ and a ‘crown servant’. This particular request also reveals the fact that the Ombudsman is totally independent with sole responsibility for decisions. Selected by the Queen she is accountable to Parliament but not to government. Struggling to know the difference – join the club.
whatdotheyknow.com/request/supplementary_questions In 2009 Dee Speers did the maths and realised that your chances of a successful outcome with PHSO were less than 2%. Four years later and the figures are virtually identical.
whatdotheyknow.com/request/advisers_qualifications In June 2013 Colin Rock asks a reasonable question about the qualification level of the assessor who turned down his case. He then shows great persistence in trying to work through the logic applied by phso to this very basic issue.
whatdotheyknow.com/request/clinical_advisors Gina Terry’s similar request in March 2013 showed the incompetence of the so-called ‘clinical advisers’ and the twisted logic used by phso to protect them.
whatdotheyknow.com/request/recommendations In May 2013 Della R. made a request to find out how many recommendations had been made by phso following successful case outcomes. The results show that there were 305 recommendations made in 2011 – 2012 for non NHS cases. If you divide this number by the total cost of the Ombudsman’s office (appox £34M) it comes out at £111,475.00 per recommendation which is clearly absurd.
whatdotheyknow.com/request/dame_julie_mellor If you are still waiting for your reply from Dame Julie Mellor, then this request by C.A. Pukis in July 2013 might be helpful – or maybe not.
Please leave a comment here or contact firstname.lastname@example.org if you would like to share any interesting FOI requests. Let’s keep each other informed even if they are trying to keep us in the dark.