PHSO are getting increasingly reluctant to answer FOI requests. You can check out some of the excuses they give to the public below.  Why not make your own request on   If you would like to know more about making FOI requests then link to ico

PHSO FOI cartoon






  Turn out that PHSO overspent by £265k in 2014/15.  Could this be the reason for the delay in releasing the report?  If PHSO give your entire paperwork to the body under investigation who pass it onto their solicitors to fight you, is that acting without bias?  If you are thinking of financial remedy from PHSO you might find this request interesting.  PHSO award far lower than a court.  Aug 2013  Kim Rathbone won’t get an answer to this comprehensive request but clearly she has had an in depth experience of PHSO ineptitude.  Nov 2015  PHSO reveal that you have a 12% chance of having an internal review upheld.  Worth the effort? PHSO refuse to be drawn on when they will release the annual report.  PHSO refuse to be drawn on how they will meet the recommendations of the Health Select Committee report.  PHSO refuse to be drawn on how they will meet the recommendations of the PASC report. If you want to know about policies then this request from Jt Oakley in September 2015 lists a fair number.  The number of open complaints about PHSO in this request by J. Roberts throw doubt on the number of complaints identified in the PHSO Annual Reports. This request concerning ‘closure codes’ from J. Roberts in August 2015 is very revealing and annotations demonstrate the intransigence of the process according to JT Oakley’s experience. This request from JT Oakely in July 2015 reveals details of contracts over £10,000 from PHSO to external bodies – and much, much more.  Worth a read.  This complaint by J. Roberts in May 2015 show a worrying increase in complaints to the Ombudsman about its own service. This request from Fiona Watts in January 2015 shows an 81% increase in the media budget between 2010 and 2013.  Perception is more valid than truth.  July 2014 Are we ever likely to see the results of the PHSO staff survey which was carried out in 2013?  June 2014 Ask a simple question about PHSO Stakeholders and you get a very strange reply.  Why so secretive?  January 2014.  Thinking of submitting new evidence following your Ombudsman review?  Read this FOI request to find out if it is worth risking a stamp.       December 2013.    D. Reynolds wonders just how many external reviewers are used by PHSO and if this makes any significant difference to the perceived ‘fairness’ of the complaint/review process.  In October 2013 D. Reynolds asked PHSO to explain how they achieved their customer survey results.  Evidently all customers who ask for a review are contacted.  Well I know that’s not true…  In August 2013 Gina Terry asks some interesting questions about how PHSO decide financial redress in health related cases.  Her example is very revealing.  Check out the spreadsheet in their response.  August 2013.  Ever wondered about ‘Parliamentary Protocol’.  Follow the twists and turns in this FOI request by D. Reynolds  and you will see that all is not as it first seemed.   July 2013 and C.A. Purkis asks a straightforward question about the personal involvement of Dame Julie Mellor.  If you are thinking of writing to her directly, you may find this interesting.   July 2013 and C. Rock tries to contact Dame Julie Mellor by telephone.  Turns out her telephone is private and not paid for by our tax money after all!  June 2013 and we find out why so few complaints against phso staff are upheld.  Well, would you find against your own supervisor?   In July 2013 JT Oakley discovers the difference between a ‘civil servant’ and a ‘crown servant’.  This particular request also reveals the fact that the Ombudsman is totally independent with sole responsibility for decisions.  Selected by the Queen she is accountable to Parliament but not to government.  Struggling to know the difference – join the club.    In 2009 Dee Speers did the maths and realised that your chances of a successful outcome with PHSO were less than 2%.  Four years later and the figures are virtually identical.   In June 2013 Colin Rock asks a reasonable question about the qualification level of the assessor who turned down his case.  He then shows great persistence in trying to work through the logic applied by phso to this very basic issue.    Gina Terry’s similar request in March 2013 showed the incompetence of the so-called ‘clinical advisers’ and the twisted logic used by phso to protect them.  In May 2013 Della R. made a request to find out how many recommendations had been made by phso following successful case outcomes.  The results show that there were 305 recommendations made in 2011 – 2012 for non NHS cases.  If you divide this number by the total cost of the Ombudsman’s office (appox £34M)  it comes out at £111,475.00 per recommendation which is clearly absurd.  If you are still waiting for your reply from Dame Julie Mellor, then this request by C.A. Pukis in July 2013 might be helpful – or maybe not.

Please leave a comment here or contact if you would like to share any interesting FOI requests.  Let’s keep each other informed even if they are trying to keep us in the dark.