The Campaigning Site for a better Ombudsman Service.
What really happens when you make a complaint to the Parliamentary and Health Service Ombudsman.
Read our latest report on why we need Ombudsman reform – click on the cover in the side bar to the right.
Perhaps you are in the process of making a complaint, or maybe you have already submitted your evidence and you are a little confused by the Ombudsman’s response. You have probably looked at the official PHSO site here and were encouraged by what you saw. So far, the complaint system has failed to provide you with an acknowledgement, apology or remedy for your concerns. You feel as though no-one has listened and the Ombudsman is your last chance to achieve justice and closure. Well done for getting this far. The purpose of this site is to give you the facts behind the rhetoric so that you can make an informed judgement on the best way to use your time and energy. PHSO will give you the impression that they are independent and carry out evidence-based investigations. Yet the Patients Association confirm that the public are continually let down by this service, feel that the process is biased and that the investigation process is light-touch and ineffective. My advice to you is not to take your complaint to the Ombudsman and save yourself much anguish, however, if you are determined to see for yourself then this site will guide you in a realistic manner through making a complaint the review process and if you have the fight left in you, going to judicial review. It will inform you about the role of your MP and the role of Parliament via the Public Administration and Constitutional Affairs Committee pacac You can find practical advice here on ways to progress your complaint helpful advice
Should the whole process fail you, there is content on using the judiciary to take direct court action. If you feel you need more information to support your complaint then effective ways to gain access to the evidence are discussed under the tab ICO Information Commissioner’s Office. Check up previous freedom of information requests by clicking the links to whatdotheyknow under the FOI tab. You can scan through open letters where individuals have submitted correspondence which they feel has not been given the attention it deserves by those in authority. Many of these letters will have been ignored by the Ombudsman and buried in their ‘no action required’ files. You get a chance to see what other people are complaining about and feel free to contribute yourself if you would like more exposure for your concerns. You can check out the what-people-say-about-phso page and leave your own comment there. At the bottom of this page you can see a video blog from James Titcombe who recounts his harrowing experience with the Ombudsman.
This site gives you both information and a voice. You can read case studies in our ‘OFF THE HOOK’ report by clicking on the cover in the sidebar. You are not alone. If you would like to join the Pressure Group then please contact firstname.lastname@example.org You will then be sent regular updates of progress. We have new objectives for reform of the Ombudsman in line with current parliamentary debate which you can see on reform-agenda The news tab gives latest updates for the campaign, while the blog tab you will take you ‘PHSO – the true story’ where you can read articles related to the Ombudsman debate. We believe so strongly that the Ombudsman should be held to account that we have submitted cases of Misconduct in Public Office to the Met Police and we encourage others to do likewise. misconduct-in-public-office/ Misconduct is by definition a ‘wilful act’ and the volume of complaints will prove that poor service delivery is by design and not by accident.
If you would like to share your story then contact email@example.com. News items are shared via Facebook and you can follow the campaign on twitter @phsothefacts This site is grass roots and totally organic. Please feel free to contribute.
Please sign and share this petition which highlights failings in PHSO and the NHS complaint process. Rt Hon Theresa May please help to create a fair and just process for handling NHS patient complaints
Members of PHSO Pressure Group give evidence to the PACAC select committee on 13th December 2016.