What really happens when you make a complaint to the Parliamentary and Health Service Ombudsman.
Perhaps you are in the process of making a complaint, or maybe you have already submitted your evidence and you’re a little confused by the Ombudsman’s response. You have probably looked at the official PHSO site here and were encouraged by what you saw. So far, the regulatory bodies have failed to provide you with an acknowledgement, apology or remedy for your concerns. You feel as though no-one has listened and the Ombudsman is your last chance to achieve justice and closure. Well done for getting this far.
The purpose of this site is to give you the facts behind the rhetoric, so that you can make an informed judgement on the best way to use your time and energy. Pledges made by PHSO are compared with their own data. What they say and what they do can be two different matters and as we know, actions speak louder than words.
This site will guide you in a realistic manner through first complaint, review process and judicial review. It will inform you about the role of your M.P and the role of Parliament via the Public Administration Select Committee (PASC). Should the whole process fail you, there is content on using the judiciary to take direct court action.
If you feel you need more information to support your complaint then effective ways to gain access to the evidence are discussed under the tab ICO – Information Commissioner’s Office. Check up previous freedom of information requests by clicking the links to whatdotheyknow under the Freedom of Information tab.
You can scan through ‘open letters’ where individuals have submitted correspondence which they feel has not been given the attention it deserves by those in authority. Many of these letters will have been ignored by the Ombudsman and buried in their ‘no action required’ files. You get a chance to see what other people are complaining about and feel free to contribute yourself if you would like more exposure for your concerns. This site gives you both information and a voice.
If you would like to join the Pressure Group then please complete the form under that tab. You will then be sent regular updates of progress. Together we have a louder voice, together we will be heard. The News tab gives updates for the campaign.
Under the ‘blog’ tab you will be able to read the stories of people who have gone before you. Real stories from real people. You are not alone. If you would like to share your story then contact by email firstname.lastname@example.org. News events and PASC updates are shared here and via Facebook and you can follow on twitter @nothearingus. This site is grass roots and totally organic. Please feel free to contribute.