Parliamentary Ombudsman – home

rat enters maze but  the route to justice is blocked with a no access sign.

Cartoon by pixomanic


The Campaigning Site for a better Ombudsman Service.


What really happens when you make a complaint to the Parliamentary and Health Service Ombudsman. 

Perhaps you are in the process of making a complaint, or maybe you have already submitted your evidence and you are a little confused by the Ombudsman’s response.  You have probably looked at the official PHSO site  here  and were encouraged by what you saw.  So far, the regulatory bodies have failed to provide you with an acknowledgement, apology or remedy for your concerns.  You feel as though no-one has listened and the Ombudsman is your last chance to achieve justice and closure.  Well done for getting this far. The purpose of this site is to give you the facts behind the rhetoric, so that you can make an informed judgement on the best way to use your time and energy.   Pledges made by PHSO are compared with their own data.   What they say and what they do can be two different things and as we know, action speak louder than words. This site will guide you in a realistic manner through   making a complaint   the  review process   and if you have the fight left in you going to  judicial review.   It will inform you about the role of your MP  and the role of  Parliament via the  Public Administration Select Committee    Should the whole process fail you, there is content on using the judiciary  to take direct court action. If you feel you need more information to support your complaint then effective ways to gain access to the evidence are discussed under the tab ICO  Information Commissioner’s Office.  Check up previous freedom of information requests by clicking the links to  whatdotheyknow  under the  FOI  tab. You can scan through  open letters where individuals have submitted correspondence which they feel has not been given the attention it deserves by those in authority.   Many of these letters will have been ignored by the Ombudsman and buried in their ‘no action required’ files. You get a chance to see what other people are complaining about and feel free to contribute yourself if you would like more exposure for your concerns.  This site gives you both information and a voice. If you would like to join the Pressure Group then please complete the form under this tab. You will then be sent regular updates of progress.  Together we have a louder voice, together we will be heard.  The news  tab gives latest updates for the campaign. The  blog tab you will take you ‘PHSO – the true story’ where you can read the stories of people who have gone before you.  You are not alone.   If you would like to share your story then contact by email   News items are shared via Facebook.  You can follow on twitter @nothearingus. This site is grass roots and totally organic.  Please feel free to contribute.

If you care about this subject and want to see a better Ombudsman service then please sign this petition and pass it on.   Thanks. 




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